Real Estate Sales Development Representative

Crew Offshoring Solutions (Crew) is a BPO connecting exceptional offshore talent with high-calibre Australian business clients.

On a day-to-day basis, you will be supporting a leading luxury real estate agency based on the Gold Coast in Queensland, with over 25 years of excellence in the prestige property market. The business specialises in buying, selling, and leasing high-end residential properties, and is widely regarded as the premier choice for discerning property owners on the Gold Coast.

Built on trust, integrity, and a genuinely personalised approach, they take pride in building long-term client relationships and consistently going beyond the transaction.

The Sales Development Representative (SDR) is responsible for identifying, qualifying, and engaging prospective customers to generate sales and property management opportunities for the agency. This role focuses on top-of-funnel activity, supporting the sales team by booking qualified meetings and building a healthy pipeline of sales opportunities.

The SDR is a front-line, outbound-focused role that requires strong communication skills, persistence, and the ability to understand customer needs and articulate value clearly.

• Prospect and engage potential clients (homeowners, landlords, and investors) via phone, email, LinkedIn, SMS, and other outbound channels.
• Identify and target off-market opportunities, expired listings, rental property owners, and investor leads.
• Qualify inbound and outbound leads against defined criteria aligned with the company’s ideal client profile.
• Conduct initial discovery conversations to understand prospect needs and property goals.
• Book qualified appraisal appointments, property management sign-up consultations, and discovery calls for the sales and PM teams.
• Follow up on marketing-generated leads (open home enquiries, website submissions, portal leads) in a timely and professional manner.
• Meet or exceed weekly and monthly activity targets and appointment KPIs
• Collaborate closely with sales agents and property managers to refine outreach messaging and targeting strategies.
• Continuously improve outreach scripts, objection handling, and qualification techniques.

• Source, compile, and input prospective client data (homeowners, landlords, investors) from portal enquiries, suburb reports, referrals, social media and other databases.
• Maintain accurate, current, and complete records across the CRM at all times, including contact details, property information, interaction history, and follow-up status.
• Regularly audit and cleanse the database to remove duplicates, update stale records, and ensure data integrity.
• Segment the database by locality, property type, ownership status, investment profile, and stage in the sales cycle to enable targeted outreach campaigns.
• Build and manage prospect lists for campaigns aligned to specific property suburbs, price brackets, or client types.
• Coordinate with the sales and marketing teams to ensure database segmentation supports campaign objectives.
• Track and report on database growth metrics, contact engagement rates, and CRM hygiene benchmarks.

• At least 3 years of proven experience in sales, lead generation, or customer-facing roles in the real estate industry is essential (Australian market most preferred).
• Strong verbal and written English communication skills with the ability to engage decision-makers confidently.
• Demonstrated experience managing and maintaining CRM databases (e.g. Rex, HubSpot, Salesforce, Agentbox, or similar).
• Proficiency in data entry, database auditing, and list segmentation.
• Comfortable working to activity targets, meeting-booking KPIs, and database management benchmarks.
• Strong organisational skills and high attention to detail, particularly when handling data.
• Resilient and professional mindset with the ability to handle objections and rejection constructively.

• Generous compensation package including 13th month pay and penalty rates on swapped public holidays.
• HMO coverage including one dependent, employer government contributions, and 20 leave credits per year.
• Work remotely with a collaborative and supportive team aligned with Australian business hours.
• Be part of a market-leading Gold Coast real estate brand with a strong pipeline of growth.
• Enjoy a culture that values professional development, performance recognition, and long-term careers.
• Remote working equipment provided.