← All roles
AdministrativeFull TimeRemote (Philippines)
Customer Service Representative
Posted 8 Apr 2026
- Pay
- ₱30,000 – ₱35,000 per month
About the company
Crew Offshoring Solutions (Crew) is a BPO that partners with small to medium sized Australian businesses to help them hire and manage amazing Filipino talent.
About the Role
We are seeking a friendly, efficient, and detail-oriented Customer Service Support professional to be the first point of contact for our customers across multiple channels, including email, live chat, social media, and onsite forms. You’ll play a key role in ensuring every customer interaction is handled with warmth, accuracy, and a solution-focused mindset.
Key Responsibilities
- Respond to customer enquiries
- Provide real-time support via Shopify live chat with accurate and friendly responses.
- Respond to DMs, comments, and community questions on Instagram, Facebook, and TikTok.
- Follow defined processes
- Respond to and manage online reviews.
- Maintain up-to-date product knowledge to deliver high-quality service.
- Meet KPIs including fast, accurate, and empathetic resolution of customer issues.
- Provide insightful reporting on recurring themes and improvement opportunities.
- Ensure communication aligns with brand tone and privacy requirements.
Qualifications and Skills
- Experience in eCommerce preferred.
- Strong customer service skills with a caring, authentic, and educational tone.
- Ability to manage multiple channels simultaneously with accuracy and empathy.
- Experience with Shopify, Meta Business Suite.
- Excellent communication skills.
Log in to apply
Members apply directly to verified Australian employers. ₱200/month, cancel anytime.